1. Overview & Platform Scope
This Privacy Policy explains how Nurses Near Me (“we”, “our”, or “the Platform”) collects, processes, stores, and safeguards personal and clinical information when you use our website, customer portal, provider registration portal, or related healthcare dispatch services in Kolkata (West Bengal) and Agartala (Tripura).
Nurses Near Me operates as a technology and service dispatch platform connecting patients, families, and guardians with qualified, independent nursing professionals and healthcare aides for in-home nursing visits. Because our services touch sensitive home environments and healthcare coordination, we hold ourselves to rigorous confidentiality and privacy standards.
2. Categories of Information We Collect
To provide safe, accurate, and prompt home nursing care, we collect information across several operational touchpoints:
- Direct User Input: Information you voluntarily provide when creating an account, booking a visit, completing patient intake questionnaires, or applying as a healthcare provider.
- Service Coordination Data: Date, time slot, service procedure, consumable requirements, and geographic locality of requested visits.
- Operational & Clinical Notes: Post-visit verification logs and clinical service notes recorded by assigned nurses to document procedure completion and vital observations.
- System & Technical Logs: IP address, device browser type, session authentication tokens, and audit trails recorded automatically for platform security and fraud prevention.
3. Account, Patient & Provider Information
A. Customer & Patient Information
When you register as a customer or schedule a visit for yourself or a family member, we collect:
- Account holder name, verified mobile phone number, email address, and hashed credentials.
- Patient’s full name, age, gender, and mobility status.
- Emergency contact person details and relationship to patient.
- Pre-existing medical conditions, allergies, or clinical instructions relevant to the requested nursing procedure.
B. Healthcare Provider & Nurse Applicants
When a registered nurse or healthcare professional registers to partner with Nurses Near Me, we collect:
- Full legal name, phone number, email address, and current residential address.
- Professional nursing council registration number, issuing state council, and year of qualification.
- Educational nursing credentials (GNM, B.Sc Nursing, Post-Basic B.Sc, or equivalent diploma).
- Government identity documentation (Aadhaar, Voter ID, or Passport) and verification proofs.
- Clinical experience, specialized competencies, and background declarations.
4. Booking, Locality & Address Details
Home healthcare requires accurate residential location data. During booking, we collect:
- Full residential address including flat/house number, building, street, and floor.
- City, locality zone (e.g., Salt Lake, New Town, Ballygunge in Kolkata; City Centre, Battala, Badharghat in Agartala), and PIN code.
- Nearby landmark and special navigation instructions to assist the assigned nurse in locating the residence safely and punctually.
Your complete home address is protected and only disclosed to the specific verified nurse assigned to your booking once they have accepted the assignment.
5. Prescriptions & Medical Document Uploads
In accordance with Indian clinical practice guidelines, all invasive nursing procedures (such as intramuscular/intravenous injections, IV drip infusions, urinary catheterization, Ryle’s tube feeding, and complex surgical wound dressings) strictly require a valid prescription written by a Registered Medical Practitioner (doctor).
When you upload medical prescriptions, diagnostic summaries, or discharge certificates:
- Uploaded files are stored in protected cloud object storage with time-limited signed URL access controls.
- Access is restricted solely to the administrative clinical verification team and the specific nurse assigned to administer the procedure.
- Prescription data is reviewed exclusively to verify medication dosage, doctor’s stamp/signature, and procedural safety.
6. Payment Processing & Financial Safeguards
All online transactions on Nurses Near Me are processed through secure, PCI-DSS compliant payment gateway partners.
- No Card Storage: Nurses Near Me does not store your credit card numbers, debit card PINs, CVV codes, or net-banking passwords on our servers.
- Transaction Records: We retain only standard transaction metadata, including transaction ID, order ID, amount paid, payment method type (e.g., UPI, NetBanking, Card), timestamp, and payment status (Completed, Refund Pending, Refunded).
- Invoices & Receipts: Official digital receipts and tax invoices are generated automatically and made accessible within your customer dashboard.
7. How We Use Your Information
We utilize the data we collect solely for lawful purposes related to delivering and improving home healthcare services:
- To schedule, dispatch, and coordinate home nursing visits in Kolkata and Agartala.
- To verify clinical eligibility, doctor prescriptions, and required medical consumables prior to visit execution.
- To authenticate users and maintain account security.
- To communicate critical booking updates, nurse arrival alerts, schedule modifications, and billing receipts.
- To verify provider credentials, nursing licenses, and compliance standards.
- To provide customer support and resolve questions, rescheduling requests, or refund inquiries.
- To detect and prevent fraudulent transactions, identity impersonation, or unauthorized access.
8. Data Sharing with Assigned Nurses & Providers
To execute your scheduled service, the assigned healthcare professional must receive necessary operational and clinical details. We share this information strictly on a need-to-know basis:
- Prior to Acceptance: Providers only see non-identifying operational criteria (service type, city zone, date, and preferred time window).
- Upon Visit Confirmation: Once a verified nurse accepts the booking assignment, they are granted access to the patient name, visit address, primary contact phone number, landmark directions, and uploaded prescription.
- Strict Confidentiality Agreement: All nurses on the platform are bound by professional healthcare ethics and platform confidentiality agreements prohibiting the copying, sharing, or external disclosure of patient records.
9. Data Security & Storage Controls
We employ robust technical and organizational security measures to protect your personal and healthcare information from unauthorized access, loss, alteration, or disclosure:
- Encryption in Transit: All communications between your browser and our platform are encrypted using modern Transport Layer Security (TLS 1.3 / HTTPS).
- Encryption at Rest: Cloud databases, uploaded clinical documents, and server backups are encrypted using industry-standard AES-256 encryption.
- Role-Based Access Control (RBAC): Administrative access to patient data and provider verification files is strictly restricted to authorized operational and clinical personnel.
- Sanitized Audit Logging: System logs record operational actions while explicitly redacting passwords, session tokens, and clinical document contents.
11. Communications & WhatsApp Notifications
By registering an account and booking home nursing visits, you consent to receive transactional and operational communications necessary for service delivery:
- SMS & WhatsApp Service Messages: Booking confirmations, provider assignment notifications, nurse arrival estimates, verification OTPs, and receipt download links.
- Support Messages: Direct messages from our care desk in Kolkata (+91 7005366496) or Agartala (+91 9612557618) to assist with scheduling, directions, or clinical requirements.
- Opt-Out of Non-Essential Alerts: You may opt out of non-transactional informational updates at any time by contacting our care desk. Essential booking alerts cannot be disabled as they are required for visit execution.
12. Data Retention & Archival Protocols
We retain your personal data and booking history only for as long as necessary to fulfill the purposes for which it was collected:
- Account Data: Retained while your account remains active or until you request account closure.
- Financial & Tax Records: Invoices, transaction IDs, and payment audit logs are retained for the statutory period required by Indian tax and accounting laws (typically 7 years).
- Clinical Prescriptions & Visit Notes: Retained in compliance with medical documentation standards to ensure an accurate record of care received, patient safety history, and clinical accountability.
13. User Rights, Access & Deletion Requests
You possess specific rights regarding your personal data processed by Nurses Near Me:
- Right to Access: You can view your profile details, past and upcoming bookings, and invoices anytime via your customer dashboard.
- Right to Rectification: You may update outdated contact details, phone numbers, or residential addresses via your account settings or by contacting customer support.
- Right to Erasure / Deletion: You may request the deletion of your account and personal data by emailing care@nursenearme.in. Subject to applicable legal, tax, and healthcare record retention requirements, we will purge your account records within 30 days.
- Withdrawal of Consent: You may withdraw your consent for optional communications at any time.
14. Children & Dependent Patients
Nurses Near Me does not permit individuals under 18 years of age to register accounts directly. When a home nursing visit is booked for a minor or pediatric patient, the booking must be created and managed by a parent, legal guardian, or authorized adult family member.
An adult parent or legal guardian must be present inside the residence for the entire duration of any nursing visit conducted for a pediatric patient.
15. Third-Party Services & Links
Our platform integrates with trusted third-party infrastructure providers to deliver reliable services:
- Cloud Infrastructure & Database Hosting: Secure cloud servers with enterprise-grade protection.
- Payment Gateways: RBI-authorized digital payment processing partners.
- Messaging Gateways: Telecommunication and WhatsApp Business API gateways for transactional alerts.
Our website may occasionally contain links to external governmental health portals or emergency directories. We are not responsible for the privacy practices or contents of external third-party websites.
16. Modifications to this Privacy Policy
We may update this Privacy Policy periodically to reflect enhancements in our services, clinical practices, or updates in legal and regulatory frameworks in India.
Whenever changes are made, the revised policy will be posted on this page with an updated “Last Updated” date. For significant updates impacting how personal healthcare information is processed, we will provide prominent notice on our website or via email/SMS notifications.
17. Privacy Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and applicable digital privacy regulations, if you have any questions, feedback, concerns, or grievances regarding the processing of your data, please contact our designated Grievance Desk: